How to book accommodation

The range of accommodation available on the Traveler.hr website can be searched by the destination and type of accommodation.

Once you have found accommodation, you must send a fully completed form with all the necessary information, the date of the reservation, the number of people and your contact information.

After we receive your request, we will contact you as soon as possible with a detailed offer and inform you about the availability. If the desired accommodation is no longer available, an alternative option will be offered.

After you receive our offer and confirm the booking, you will receive information about payment.

You can book accommodation and pay for it online via T-com Payway security payment system (learn more at PAYMENT METHOD)

General terms

General terms and conditions and reservation conditions of the travel agency Traveler

Traveler is a family travel agency owned by Ivica and Sandra Fugošić.

The travel agency signs contracts directly with the owners of the rental properties, and provides guests with services of the highest standard. All properties for rent have been personally inspected by the agency's owners and have valid rental licenses issued by the government authorities.

The owner of the villa is responsible for providing accurate information about the property, and the travel agency is not liable for any incorrect information.

Rental agreement with the travel agency traveler as the intermediary will close directly with the owners of the rental properties. Traveler acts here as an agent agent only.

The contract was written in Croatian and later translated into German and English. In the case of a misinterpretation of the translation, the original Croatian text is authoritative.

The District Court of Krk shall be the competent court of jurisdiction for all disputes.

By paying the deposit you accept the terms of the rental agreement. The lease is published on the pages of the travel agency Traveler (www.travler.hr).

 

CONDITIONS

To confirm a reservation, it is necessary to transfer the deposit of 25% (Banktransfer) of the rent to the account of the agency, which closes the contract between the owner of the property and the guest with the travel agency Traveler as the agent.
As soon as the deposit of 25% of the rent is credited to our account, the reservation is guaranteed and the contract is considered concluded.

The customer is obliged to pay the remaining 75% of the rental price within 28 days before the arrival, unless otherwise agreed. The owners of the rental property can allow guests to pay the balance on arrival in the rental property. Please note that the balance can only be paid in cash.

In the event that the payment is not received within the specified time, we reserve the right to cancel your reservation and the travel agency may conclude a rental agreement with other guests.

 

COMPLAINTS

If you have a problem whilst at your booked villa, please bring it to the attention of our local representative/agent/villa owner so that they have an opportunity to put it right at the time. If no representative/agent/villa owner is available in that area, please contact our Croatian office direct. Failure to alert us of any problem whilst you are in the villa will lead to a rejection of your complaint by our office.

If your complaint cannot be completely resolve locally, you must inform our local representative/agent/villa owner and follow this up within 10 days of returning home by writing to our customer services manager giving full details of your complaint and we will pass your comments onto the villa owner. In all cases we will try and settle the matter amicably. If you fail to notify us within 10 days of your return, we reserve the right to reject any claim as it may be, by then, difficult for us to investigate the complaint.

If you vacate the property before the To day without notifying our local representatives you will lose the right to compensation.

 

RESIGNATION

In the event of a cancellation You can cancel your reservation 60 days before your arrival and in this case You will be charged for the amount of 25% of rental price.

It is  strong recommended to take out private insurance . The travel agency Traveler undertakes to forward all necessary documents to the insurance company with which the customer has concluded a contract.

Subsequent changes in the choice of the villa are unfortunately not possible, because the travel agency  Traveler as the intermediary has concluded a contract with the owners (natural persons). An invoice for commission is therefore already spent, the fee paid and the money sent to the landlord.

If the object is not rented due to an emergency or a natural catastrophe (floods, fires, earthquakes, war, border closure, general epidemic, etc.), travel agency Travleler and the owners are not responsible for the situation.

 

PROPERTY RENTAL

The number of guests in the booking confirmation may not be greater than the number of people for whom the reservation was booked at check-in.

On the day of departure, the guest is obliged to hand over the object in the same state as it was received. Furthermore, the guest must behave responsibly for the whole time of the stay and treat the property as if it were his own property. The guest is liable for all damages incurred and must clarify them directly with the owner. The damage incurred can be deducted from the deposit which the guest pays to the landlord upon arrival in the villa.

The amount of the deposit is for each villa and is 500 euros.

The owner is obliged to reimburse this deposit on the day of departure as long as no damage has occurred and if the object is left in the same condition as it was found.

All misunderstandings are arranged directly between the guest and the owner, without arranging travel agency Traveler.

If you hear the sounds of the construction near Villa, or the noise generated by the work of the nearby restaurants, transportation, etc., neither the owner or the travel agency traveler is liable for such circumstances.

Guests must follow the instructions regarding the responsible use of the pool, as determined by the owner and travel agency Traveler. Guests use the pool at their own risk and children must be under constant supervision.

In the event that guests generate noise in the building, disrupt public peace and order and ignore the Villabesitzers' warnings, the lease will be terminated immediately and guests will have to leave the property within 2 hours without the possibility of a refund.

This contract will enter into force as soon as payment has been received for the booking and upon completion of the rental contract between the customer and the owner of the rental property with the travel agency Traveler as the agent agent.
 

SECURITY STATEMENT

T-Com Pay Way applies the most modern standards in data protection – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol ensures that the data exchange between T-Com system and authorisation centres of card issuing companies is done in a private network protected from unauthorised access with a double-layered firewall.

  

PAYMENT METHOD

1. PAYMENT SLIP – PAYMENT ORDER – INTERNET BANKING

Guests can pay their reservations by bank transfer to our account.
You will need the following information for the proper execution of payments to the Agency's account:
Payer: full name of the reservation holder with the residential address
Amount: enter the agreed amount from the offer

Erste & Steiermärkische d.d. Rijeka
Account holder: TRAVELER tourist agency
IBAN: HR 912 402 006 114 024 8231
SWIFT / BIC: ESB CHR 22

or

Erste & Steiermarkische Bank d.d. Rijeka
Account holder: SEAF Trade d.o.o., TRAVELER tourist agency
IBAN: HR 652 402 00611 00520 215
SWIFT/BIC: ES BC HR 22

Bank address:
Erste & Steiermärkische d.d. Rijeka
Address: Jadranski trg 3a,
Postal code: 51000
City: Rijeka



2. ONLINE CREDIT CARD PAYMENTS
One-time Diners Club, American, Visa, MasterCard and Maestro payments..

T-Com Payway, T-Com's online credit card authorisation service, is responsible for the security of payments and your data. Payments and authorisation via credit cards is taking place online in real-time. Special system security protocols protect all participants' data during online shopping.

Read more at: www.hrvatskitelekom.hr/poslovni/ict/poslovna-rjesenja/web-shop

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PRIVACY STATEMENT

PRIVACY STATEMENT

TRAVELER tourist agency is responsible for providing client personal data protection through the collection of necessary and basic data about clients/users necessary for the fulfilment of our obligations; it informs clients about the way the collected data is used, regularly provides clients with the possibility to make a choice about the use of their data, including the possibility to decide whether or not they would like their name removed from lists used for marketing campaigns.

All user data is strictly kept and is only available to employees for whom data is necessary for work. All TRAVELER tourist agency employees and business partners are responsible for respecting the principles of privacy protection.

LINKS

This website may contain links to other websites. User can visit them at his/her own responsibility. TRAVELER tourist agency is not responsible for the content of external websites.

DISCLAIMER

Our goal is to have timely and accurate information. Therefore, the content of this website is constantly updated and is subject to changes.

TRAVELER tourist agency is not responsible for the accuracy of information or any errors on this website.

We are also not responsible for the damage or loss caused by direct or indirect use of these websites.

The user agrees that TRAVELER tourist agency employees, or any other person or company that has participated in the design of these sites, do not hold responsibility towards other persons or companies for any damage or loss caused by the use of this website.